Policies
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Our policies for pink salt products sold in Australia are designed to ensure the highest quality and safety standards. We adhere strictly to the Australian food and health regulations, ensuring all products are sourced responsibly and free from contaminants. Our packaging and labeling comply with local guidelines, providing clear information about the product’s origin, nutritional value, and usage instructions. We are committed to sustainability, ethical sourcing, and environmental responsibility. Customer satisfaction and transparency are our top priorities, and we offer comprehensive support for any inquiries or concerns regarding our pink salt products.
Dispatch and Delivery Policy
2.1 Eligibility
Our refund and returns policy is valid for 7 days from the date of purchase. If 7 days have passed
since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your item must meet the following criteria:
• It must be unused.
• It must be in the same condition that you received it.
• It must be in the original packaging (even if unpacked).
2.2 Order Cancellation
If you wish to cancel an order, you must do so before the products are delivered. We require a
minimum of 2 days‘ notice for order cancellations, which must be made within 7 days from the date
of purchase (i.e., before the 5th day after ordering).
2.3 Refunds and Exchanges
• Payment is refundable upon request, and product exchanges are also available.
• Damaged items on return or exchange will not be accepted.
• Customers are responsible for the cost of return or exchange delivery charges.
• In the event of receiving a faulty, damaged, or not as described product, customers must
provide a video recording while unpacking the product. This video evidence facilitates a
smooth resolution process.
2.4 Return Process
To initiate a return, you must provide a receipt or proof of purchase. Please ensure that the
company’s physical address, available on the website under the “CONTACT US” section, is correctly
entered.
Once we receive and inspect your returned item, we will notify you via email regarding the approval
or rejection of your refund.
If your return is approved, the refund will be processed and applied to your credit card or original
method of payment within a certain number of days.
2.5 Late or Missing Refunds
If you have not received your refund:
• Check your bank account.
• Contact your credit card company.
• Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at
admin@ppifoods.com.au
3. Sale Items
Regular priced items are eligible for refunds, but sale items cannot be refunded.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the
same item, please contact us at admin@ppifoods.com.au and follow the instructions provided on
our website under the “Contact Us” section: https://ppifoods.com.au/home2/contact/
5. Shipping Returns
To return your product, please mail it to our physical address, which can be found in detail on our
website under the “Contact Us” section:https://ppifoods.com.au/home2/contact/
You are responsible for covering the shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location. For
more expensive items, consider using a trackable shipping service or purchasing shipping insurance,
as we cannot guarantee the receipt of your returned item.
6. Contact Us
If you have any questions or concerns related to refunds and returns, please do not hesitate to
contact us at admin@ppifoods.com.au
Refund and Returns Policy
2.1 Eligibility
Our refund and returns policy is valid for 7 days from the date of purchase. If 7 days have passed
since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your item must meet the following criteria:
• It must be unused.
• It must be in the same condition that you received it.
• It must be in the original packaging (even if unpacked).
2.2 Order Cancellation
If you wish to cancel an order, you must do so before the products are delivered. We require a
minimum of 2 days‘ notice for order cancellations, which must be made within 7 days from the date
of purchase (i.e., before the 5th day after ordering).
2.3 Refunds and Exchanges
• Payment is refundable upon request, and product exchanges are also available.
• Damaged items on return or exchange will not be accepted.
• Customers are responsible for the cost of return or exchange delivery charges.
• In the event of receiving a faulty, damaged, or not as described product, customers must
provide a video recording while unpacking the product. This video evidence facilitates a
smooth resolution process.
2.4 Return Process
To initiate a return, you must provide a receipt or proof of purchase. Please ensure that the
company’s physical address, available on the website under the “CONTACT US” section, is correctly
entered.
Once we receive and inspect your returned item, we will notify you via email regarding the approval
or rejection of your refund.
If your return is approved, the refund will be processed and applied to your credit card or original
method of payment within a certain number of days.
2.5 Late or Missing Refunds
If you have not received your refund:
• Check your bank account.
• Contact your credit card company.
• Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at
admin@ppifoods.com.au.
3. Sale Items
Regular priced items are eligible for refunds, but sale items cannot be refunded.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the
same item, please contact us at admin@ppifoods.com.au and follow the instructions provided on
our website under the “Contact Us” section: https://ppifoods.com.au/home2/contact/.
5. Shipping Returns
To return your product, please mail it to our physical address, which can be found in detail on our
website under the “Contact Us” section: https://ppifoods.com.au/home2/contact/.
You are responsible for covering the shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location. For
more expensive items, consider using a trackable shipping service or purchasing shipping insurance,
as we cannot guarantee the receipt of your returned item.
6. Contact Us
If you have any questions or concerns related to refunds and returns, please do not hesitate to
contact us at admin@ppifoods.com.au
Terms And Condition
-
- Introduction
Welcome to P Pi Foods Pty. Ltd, a world-class manufacturer and exporter of Pink Salt products. We
take great pride in providing pure and natural products, delivered right to your doorstep. Please
read these Terms and Conditions carefully before using our services.
- Introduction
-
- Refund and Returns Policy
2.1 Eligibility
Our refund and returns policy is valid for 7 days from the date of purchase. If 7 days have passed
since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your item must meet the following criteria:
- Refund and Returns Policy
-
- It must be unused.
- It must be in the same condition that you received it.
- It must be in the original packaging (even if unpacked).
2.2 Order Cancellation
If you wish to cancel an order, you must do so before the products are delivered. We require a
minimum of 2 days‘ notice for order cancellations, which must be made within 7 days from the date
of purchase (i.e., before the 5th day after ordering).
2.3 Refunds and Exchanges - Payment is refundable upon request, and product exchanges are also available.
- Damaged items on return or exchange will not be accepted.
- Customers are responsible for the cost of return or exchange delivery charges.
- In the event of receiving a faulty, damaged, or not as described product, customers must
provide a video recording while unpacking the product. This video evidence facilitates a smooth
resolution process.
2.4 Return Process
To initiate a return, you must provide a receipt or proof of purchase. Please ensure that the
company’s physical address, available on the website under the “CONTACT US” section, is correctly
entered.
Once we receive and inspect your returned item, we will notify you via email regarding the approval
or rejection of your refund.
If your return is approved, the refund will be processed and applied to your credit card or
original method of payment within a certain number of days.
2.5 Late or Missing Refunds
If you have not received your refund: - Check your bank account.
- Contact your credit card company.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at
admin@ppifoods.com.au.
-
- Sale Items
Regular priced items are eligible for refunds, but sale items cannot be refunded. - Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the
same item, please contact us at admin@ppifoods.com.au and follow the instructions provided on our https://ppifoods.com.au/home2/contact/
website under the “Contact Us” section: Contact Us. - Shipping Returns
To return your product, please mail it to our physical address, which can be found in detail on our
website under the “Contact Us” section:
- Sale Items
You are responsible for covering the shipping costs for returning your item. Shipping costs are
non- refundable. If you receive a refund, the cost of return shipping will be deducted from your
refund.
The time it takes for your exchanged product to reach you may vary depending on your location. For
more expensive items, consider using a trackable shipping service or purchasing shipping insurance,
as we cannot guarantee the receipt of your returned item.
-
- Contact Us
If you have any questions or concerns related to refunds and returns, please do not hesitate to
contact us at .admin@ppifoods.com.au
- Contact Us
Von den Hügeln Äthiopiens – wo der Kakao noch Geschichten erzählt
Es gibt diesen Moment am frühen Morgen. Wenn der Nebel noch tief zwischen den Hügeln hängt und die Luft nach Erde, Holz und süßer Frucht riecht. Ehrlich gesagt, wer einmal dort war – mitten in Äthiopien, zwischen den Kakaobäumen – der vergisst das nie. Das Summen der Insekten, das leise Rascheln der Blätter. Und dann dieser Gedanke: Aus diesen kleinen, unscheinbaren Bohnen entsteht etwas, das Menschen überall auf der Welt glücklich macht.
Unsere Arbeit beginnt da, wo andere noch schlafen. Die Sonne kommt langsam über die Berge, und die Bauern sind schon draußen, prüfen die Früchte, öffnen die Schoten vorsichtig, fast ehrfürchtig. Mal unter uns – der Duft frischer Kakaobohnen ist etwas ganz Eigenes. Nicht wie Schokolade, sondern roher, intensiver, lebendiger. Ein bisschen wie das Land selbst.
Äthiopien hat etwas Ursprüngliches. Die Böden sind fruchtbar, die Menschen geduldig, die Tradition alt. Aber die Wege sind manchmal steinig – im wörtlichen wie im übertragenen Sinn. Transport, Export, internationale Märkte – das alles klingt groß, aber am Ende sind es Menschen, die diese Arbeit tragen. Menschen mit Erde an den Händen und Sonne auf der Haut.
Und ja, während die Welt digital wird, sitzen wir manchmal mit dem Laptop zwischen Säcken voller Bohnen, checken Preise, füllen Papiere aus, scrollen kurz durch https://jokerstar.casino/ – einfach, um kurz abzuschalten, bevor der nächste Container verladen wird. Wer sagt, dass Tradition und Moderne nicht zusammenpassen, hat nie gesehen, wie Bauern mit Smartphones die Wetterdaten prüfen.
Wir exportieren nicht einfach nur Kakao. Wir schicken Geschichten hinaus in die Welt. Über die, die früh aufstehen, über das Land, das seine Schätze teilt, über den Geschmack, der nie ganz derselbe ist. Und manchmal, wenn ich die erste Tasse heiße Schokolade des Tages trinke, denke ich: Das ist mehr als ein Geschäft. Das ist ein Stück Heimat in jeder Bohne.
Wer den Ursprung kennt, schmeckt ihn. Und wer ihn einmal geschmeckt hat, weiß – Äthiopien ist nicht einfach ein Punkt auf der Karte, es ist ein Gefühl. Warm, erdig, süß – wie das Leben selbst.
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